Lumen – Ultra Realistic Dual-Density Dildo

General:

Our goal is to offer you the best shipping option. All Blissguy products are shipped discreetly, plain gift-box and mail box packaged.

Shipping time: 1-3 working days for packaging process, shipping takes 10-20 days upon different destinations.

All products are described as "Silicone molds" for Customs.

We ship your order to the address you provide us on the Checkout Page. If your address is incomplete (missing an apartment number or business name) we will contact you via the email/phone number you provided. Your order will be placed on hold until we get the correct address. (If you can't complete a purchase on blissguy.com due to there is no shipping available to your place, please contact us directly.)

Buyers take the responsibility to make sure that items being shipped are legal in your country. We are not responsible for packages that are confiscated by customs. ( Typically, if you can finish the Checkout Page on blissguy.com, your package would be delivered safely.)

You may have to pay VAT, Customs Duty on your package before it gets released by your country Customs. These fees are charged by your country, not blissguy.com. We are not responsible for any taxes. If you refuse to pay the taxes, the package will be detained by customs and the purchase amount will not be refunded.

Missing Shipments:

Kindly please check the tracking confirmation email with the correct tracking link. (The email always comes within 1-5 days after your purchase.) You can track the package with the correct tracking link, tracking info always updates in 5-10 days when the package arrive your country Customs.

Be sure that the shipping address in correct, and check your mailbox on time when the package arrives. ( Your purchase won't be refunded if the tracking link shows the package has been delivered correctly.)

Defective or Mis-shipped items:

We inspect every item before shipping to make sure you get a product in well-condition. If there is any manufacturing defect or wrong color from your purchase, please contact our service team for a replacement.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product has already been shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please inquire our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalised items do not have a right to 14 days refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@blissguy.com.

Please contact our Customer service at service@blissguy.com to get the return address.

We prioritize your transaction security with industry-standard encryption (SSL/TLS) to protect your sensitive information. Our platform supports trusted payment methods:

- **PayPal**

Enjoy buyer protection and seamless checkout through the world's leading digital payment platform.

- **VISA Credit/Debit Cards**

Processed via PCI-DSS compliant gateways with 3D Secure verification for enhanced fraud prevention.

All payments are encrypted end-to-end, and we never store your financial details. Shop with confidence knowing your transactions are monitored 24/7 by advanced security systems. For any payment inquiries, contact our support team.